1 Reply Latest reply on Feb 7, 2007 8:51 AM by Captiv8r

    Registration Issue

    Chesterfield55
      Adobe sent a link to download the version 2 upgrade which I appear to have done successfully. However, when registering my product and entering my serial number (the very one that transformed my trial to a "full version" I got the following error message:

      "The serial number you entered is for a software version that is not accepted by our registration database. This error typically occurs because the product is not a current version, and Adobe no longer provides technical support for your product. You can find technical information about unsupported products in the User to User forums. To confirm that your product is still supported, review the list of supported products. If you are unable to register a product that is on this list, contact Customer Service so we can research your issue. "

      After 20 minutes waiting on the phone for Customer Service, I gave up. Any suggestions?

      TIA!