1 Reply Latest reply on Mar 16, 2015 1:08 AM by THG_BO

    install extract failure

    kzagray

      Bought Adobe Lightroom from Amazon.  Downloaded EXE.  When I run EXE is saying it needs to extract the install files before proceeding with install.  It goes through and starts extracting some percentage before I get this msg:

      "A problem occurred extracting some files.  Check available space on computer and the write privileges on the destination folder."  I have 263 GB free so that shouldn't be the issue.  And I'm loading to a subfolder off my "My Documents" folder.  I've checked that it is not write protected.  It seems to extract the setup.exe 32 bit....but is failing when extracting the setup.exe 64 bit.  Any ideas?  I've also tried running the EXE "as Administrator" and get the same problem.  This is my personal laptop (windows 8), I'm an IT professional, and I've never had any installation challenges in the past.  Can anyone help????