I have been using it since last june on my desktop but when I install it on my laptop it says I need to buy it. I see where it is talking about a redemption code, but I don't know where it is (if I even used it before). All I have is an email confirmation that I bought a one year teach and student edition monthly subscription with an order number. What do I have to do to get the cloud up and running on my laptop???
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"