2 Replies Latest reply on May 13, 2017 9:20 AM by leoyw

    Error erasing authorization. (when trying to fix:"E_act_not_ready"

    kellym74940169

      Hi!  
      I am using a Mac. I get this same error.  HOWEVER, your directions DO NOT work.  When I go to "Erase Authorization" I get this message: "Unable to Erase Authorization. Please try after some time."

      I have tried several things: completely uninstalled Digital Editions and then Re-installed. Shut down computer. These steps are not working.

       

      How can I erase authorization if it wont let me?

       

      Thanks!