Has the team admin on those licenses assigned the licenses to the users?
It’s a mess. Apparently there was no admin. The desktop apps were installed, but there was no follow up. After getting on board with someone from Dell, a person from Adobe and myself, I was made administrator. I have run the ccda packager on my staff’s PC’s, but am not totally sure all is working as it should. When I go to my Adobe account, it sees the previous versions of CS I had, but not the latest CC.