2 Replies Latest reply on Mar 17, 2015 5:13 AM by KimberlyBR

    Lightroom Desktop Syncs Collections but NOT the Images Inside Them From Lightroom Mobile

    KimberlyBR

      I am on a Mac running 10.10.2

      - Lightroom 5 CC (current)

      - Lightroom Mobile on an iPad Air (all current)

      - Lightroom Mobile on a iPhone 6+ (all current)

       

      The iPad and iPhone and web all Sync correctly between each other. A Collection created on the Desktop syncs just fine to the web and LT Mobile.

       

      The Desktop updates the names of the Collections from the iPhone and iPad without an issue

       

      However, the Desktop does NOT sync the images in the Collections. Though if you hover over the Sync icon to the left of the Collection name, it does know how many images are supposed to be in the catalog.

       

      I have deleted and reinstalled both the Desktop and Mobile applications on all platforms.

       

      On the Desktop version, the Collections in "From LR Mobile" have the Sync icon to the left of the Collection name.

       

      I have signed out from the Desktop version multiple times.

       

      When I relaunch the Desktop version, it says "Signed On, Sync On"

       

      I have deleted the Sync.lrdata file multiple times.

       

      I have restarted the Desktop multiple times.

       

      All to no avail.

       

      I have my Diagnostic report created and ready to be uploaded to Dropbox for viewing.

       

      Please help!