Copy link to clipboard
Copied
I am running Windows 7 and use Adobe AIR for Flixster. When I tried to open Flixster I recieved an error message saying i needed to install Adobe AIR. I looked and saw that according to control panel, Adobe AIR is installed. I attempted to uninstall but get this EXACT message:
"This application requires a version of Adobe AIR which cannot be found. Please download the latest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."
I have tried going to the mentioned website but i get an error message saying installation failed and may need administrative privilages but I AM the administrator!
I then tried multiple solutions on the forums including the command prompt uninstall and still no luck. contacted customer support who told me i can only receive assistance through these forums.
Very frustrating. Please Help.
Copy link to clipboard
Copied
I have the same issue with a customer of ours:
Try to uninstall AIR – same message. (When I reinstall, the install says it’s successful.) I try to run our app, same message. I downloaded another AIR app, same message – so it’s not our app it’s AIR. We logged in as Administrator, same message. It’s a Windows7 machine. I did a system restore to 2 days ago and started over and still the same issues. I tried running the Windows Fixit to uninstall https://support.microsoft.com/en-us/mats/program_install_and_uninstall – didn’t work.
Copy link to clipboard
Copied
Our user's I/T fixed the issue. The user said their I/T folks used a program called "Revo Uninstaller" to fix it.
Thanks a lot Adobe. I'll always be sure to recommend that our company use a different platform. Because if there's a problem, good luck in fixing it.