3 Replies Latest reply on Mar 16, 2015 7:02 PM by A.T. Romano

    No video showing up when adding certain .mp4 file


      When I use "Add Media" to add some footage shot from a Hauppauge PVR2 from the Playstation 4 (with HDCP turned off), it only imports the audio. No option to turn video on or even look at it. Can't edit this way.

        • 1. Re: No video showing up when adding certain .mp4 file
          A.T. Romano Level 7



          What version of Premiere Elements and on what computer operating system is it running?


          We need to know the properties of the Hauppauge PVR2 video.

          AVCHD (TS or M2TS) or actually another video compression with .mp4 file extension? 1080p60? Other?

          What were the settings for the recording?

          And, was the video recorded with a variable rather than a constant frame rate.


          Whatever your present settings are for the Hauppauge, how many recording alternatives does it give?

          Are the video and audio both playable outside of Premiere Elements?


          We will be watching for your confirming details to help us help you.


          Thank you.



          • 2. Re: No video showing up when adding certain .mp4 file
            Blitztactics Level 1

            Everything up to date, Primier Elements 12. Windows 7, 64-bit.


            Hauppauge:  Constant 14mbps, recorded in mp4 format (with TS and M2TS possible), all source options (resolution, etc coming from source)


            The video and audio are playable outside of the program just fine.

            • 3. Re: No video showing up when adding certain .mp4 file
              A.T. Romano Level 7



              Thanks for the reply with additional information.


              One important troubleshooting detail that I needed is related to frame rate. Some of these programs record with a variable frame rate across

              the duration of the recording. Typically that type of frame rate is defined by lighting conditions. We see that a lot in cell phone video recordings.

              Premiere Elements does not fare well with the variable frame rate. The symptoms can range from audio out of sync to not being able to import

              the video at all. The remedy has been to take that type of recording into HandBrake to convert the variable into a constant frame rate to give

              a H.264.mp4 which is then imported into the Premiere Elements project.


              You could take your Hauppauge recording into GSpot and see if you can get a properties/codec readout for your file.

              GSpot Codec Information Appliance

              Also, besides the variable versus constant nature of the frame rate, what is the frame rate - 60 progressive frames per second or other?


              Let us explore the above first and then we can decide what next.


              Thank you.