3 Replies Latest reply on Mar 17, 2015 9:15 PM by shreya

    ADE for Windows 8

    ozzie@Adobe

      I have a problem with the ADE software in my new computer. It cannot read the books. I get the following error "E_AUTH_NOT_READY" WHY!! this is. I tried to unregistry  the computer but when I try to do so I get a message that says:"unable to erase authorization, please try after sometime" I need help please. thank you

        • 1. Re: ADE for Windows 8
          shreya Adobe Employee

          If due to some reason, you are unable to deauthorize ADE, follow the below steps:

           

          Windows:

           

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

           

          Your authorization will be deleted.

          ADE will be deauthorized now.

          Now Authorize ADE again.

          • 2. Re: ADE for Windows 8
            ozzie@Adobe Level 1

            Thanks, for the info. I already tried this and I do not see the "HKEY_CURRENT_USER/software\Adobe\Adept"  I get to the registry key section but not to the adobe key part, however I will give it one more try. I will keep you post it, and thank you again for the information.

            • 3. Re: ADE for Windows 8
              shreya Adobe Employee

              If you do not see this entry, then ADE is not authorized.

               

              Authorize ADE and try to download the book again.

               

              Thanks