Customizable Content?

[Kim_Fullerton]

We are building online training for a highly configurable software product. We've used Captivate in the past but with our current approach we will need to rebuild everything for each customer implementation. Does anyone have suggestions around reuse of content given the configurable nature of the software? Should we be looking at other tools for this approach?

[Guest]

It comes down to breaking the content down into the smallest logical sets. Think about what will be static across configs and what will need to be updated. Rather than pushing out one file, combine the files using either menu builder or an external HTML template.

I would also ask, does the functionality change or just look/feel/fields available. If it is just look/feel/fields available, I would suggest creating training on the defaults and stressing that while their interface differs, the performance is the same.