I would definitively contact Adobe tech support on this one
> I'd been using Fireworks 8 on WinXP Pro regularly for over a year, but a couple
> of weeks ago, while working with a large image file, Fireworks crashed. I
> rebooted Windows and Fireworks has not worked since. I get the following
> message box when I try to start it
> Macromedia Product Activation
> Please Reinstall your software
> A problem was detected with your application. Please reinstall this software
> to correct the problem.
> I have tried EVERYTHING to get Fireworks working again to no avail, including
> Fireworks installation repair, Fireworks reinstall, full re-install of Studio
> 8, MM Extension Manager 1.5/1.6/1.7 uninstall/re-install, uninstall of every
> update and app that was installed for the past month, Windows setup repair,
> Norton One-click fix, Norton WinDoctor, Norton Registrry Repair, IE7 uninstall,
> VS2007 SP1 uninstall, SQL Server uninstall, Flash player uninstall, Shockwave
> uninstall, Netscape uninstall, Office updates uninstall, etc. Absolutely
> NOTHING has worked.
> This was part of a Studio 8 upgrade from Studio MX. I went back and
> reinstalled Fireworks 6 (from Studio MX) and it works fine, but Fireworks 8
> will not work no matter what I do. I only found one mention of a solution in a
> Google search to this problem but it talked about re-installing Fireworks in
> Safe Mode, which is impossible because the Windows installer won't even run in
> Safe Mode.
> The only thing left to do at this point is a complete WinXP re-installation,
> unless someone has a better idea?
The same thing just happened to me. Everything was fine with Fireworks 8 yesterday, today I get the message:
Macromedia Product Activation
Please Reinstall your software
A problem was detected with your application. Please reinstall this software to correct the problem.
I have a G4 iBook Mac O10.4. I have tried deleting & reinstalling everything. I have had to reinstall Fireworks MX2004 which seems to work fine.
Have you made any progress?
No, it still won't work. I went back to MX 6, but its scripting support isn't quite as good as PSP XI, so I'm using both right now for different functions.
The same exact thing has happened to me. Just yesterday, the 10th, I tried opening up a fireworks 8 document and got the message described above. Uninstalling won't fix it. I've opened up a case with technical support and will see what happens.
btw, I'm running on a mac, 10.4.8, and this is part of a studio 8 install which has worked fine for about 5 months. The other programs seem to be fine, but my guess is that it could happen to any of them. It seems to be some kind of activation problem which could be related to the macromedia to adobe switch. When I access my account online I get messages regarding the switch over relating to my account info.
I also opened a case although it had to be a customer service case because I'm not able to register my copy of fireworks because it is an educational volume licence therefore I am unable to access the technical support case service. I haven't heard anything yet.
Hi, I am having the exact same problem on my mac. The machine crashed last week and i re-installed everything. Everything works except fireworks, it keeps telling me to re-install it. Any more suggestions?
unfortunately I'm experiencing the same problem - has anybody got any solution to this. I'm using Macromedia Studio 8 which isn't supported any longer by the adobe guys...
system: MacBook Intel Core-Duo, os x 10.4.11, Macromedia Studio 8
The same thing happened to me on my Mac yesterday. I have uninstalled, reinstalled and deleted the preferences file three times now. I am using Fireworks CS2 on OSX Version 10.3.9
I contacted Adobe support and here is the solution for Fireworks 8 on Mac OS 10.3.9
1. Try to repair the permissions
go to 1. Applications
3. Disk Utilities
4. Repair permissions
If that does not fix it, uninstall Fireworks following this Technote: http://www.adobe.com/go/8f101099
2. Make a new user account for your mac
Logon to the machine using that user account and then launch Fireworks. The error may be specific to the user profile.
3. Delete some MLF files (this one worked for me)
go to these two paths and delete the .MLF files
a) Harddrive:Library:Appliction Support:Macromedia:Licensing:Licenses:Fireworks 8.0
b) Harddrive:Library:Application Support:Macromedia:Licensing Products: Fireworks 8.0
After deleting all .MLF files from both folders, reinstall Fireworks.
Good Luck. I hope it works for you.
It seems that there is some sort of "global" Updater problem that is impacting many Adobe *.app(s). I am seeing the same message message:
and there are other topics regarding the Updater and the Dreaded Message from Heck.
I have repaired permissions, SU Caches etc. with DiskWarrior and Disk Utilities
Model Name: Power Mac G5
Model Identifier: PowerMac7,2
Processor Name: PowerPC 970 (2.2)
Processor Speed: 1.8 GHz
Number Of CPUs: 1
L2 Cache (per CPU): 512 KB
Memory: 3 GB
Bus Speed: 900 MHz
Boot ROM Version: 5.1.5f1
System Software Overview:
System Version: Mac OS X 10.5.8 (9L30)
Kernel Version: Darwin 9.8.0
Boot Volume: Mac
Boot Mode: Normal
I had the exact same problem that all of you are having and a friend
of mine was able to help me figure out how to fix it. What you're
going to want to do is first go to this page and follow these removal/
uninstall instructions, (http://www.adobe.com/cfusion/knowledgebase/
index.cfm?id=tn_18556) Although this link refers to Fireworks MX, go
through the steps as if it is for Fireworks 8. I did however skip
step 6 on this page.
After your done with that, go to this page (http://www.adobe.com/
cfusion/knowledgebase/index.cfm?id=4e7826b7). Make sure that all of
the files listed under Fireworks have been deleted from your
I've also listed these files here:
C:\Program Files\Macromedia\Fireworks 8
C:\Documents and Settings\<user>\Application Data\Macromedia\Fireworks
C:\Documents and Settings\All Users\Application Data\Macromedia
C:\Documents and Settings\All Users\Application Data\Macromedia
C:\WINDOWS\Downloaded Installations\Macromedia Fireworks 8
After following these steps i found that my Fireworks 8 folder in the
Licensing\Products\Fireworks 8.0 folder was still there when it should
have been deleted. Also, i had fireworks files in the \Prefetch
folder. I deleted those files and then reinstalled my fireworks 8.
It now works great. Hopefully this will help all of you out.