marsha arlen wrote:
Question: Does this software just stop working at a specified date?
marsha arlen wrote:
and does upgrade mean repurchase the disc.?
To upgrade is to buy a newer version, either by download or disc.. To update is to apply a free modification to the version being used.
An outright purchase of a version can sometimes be less expensive than an upgrade.
What version of Premiere Elements do you have and on what computer operating system has it been running?
If you are working from a tryout version of the program, that has a 30 day expiration limit. Program stops working after 30 days
If you have purchased an online download or an installation disc for your Premiere Elements version, there is no expiration date. If the program stops working, then there is a malfunction somewhere in the system that needs to be troubleshooted to determine the core of the problem and to find
The solution does not have to be going to the current version if you have a version other than the current version which is 13.
Here we can help you troubleshoot issues for at least Premiere Elements 4 through 13. But we will need details for the program and computer for us to help you.
Please let us know how we can help.
Dear A.T. Romano I hesitated writing to this forum because although I am not completely computer illiterate, I am close. I will try and give you the info you need to help me. I purchased Adobe Photoshop elements 12 and Premier elements 12. I registered them and got my serial numbers etc. The software was working until lately. I have Windows 7 Pro. So far I have tried to uninstall and reinstall from my Programs uninstaller but It will not let me do that either. When I click on the shortcut to launch it asks permission to make changes to the computer. I click on Yes but nothing happens. I think I have messed it up completely with the uninstalling and trying to reinstall. Thank you for any suggestions. marsha
Dear AT Romano, Somehow I got the software to uninstall. I will try to reinstall and see what happens thanks
Photoshop Elements 12 and Premiere Elements 12 were especially problematic for me in 2014. Out of those troubleshooting episodes evolved the
following. I am not sure if you will be OK with the details as written but please review nonetheless,and then let me know how much of it you followed.
All has been working OK for several months now.
Put all of the above on hold for the moment.
This is the immediate suggested plan....
With your installation files or installation disc and the purchased serial number.....latest version of QuickTime installed on your computer along with Premiere Elements....you running the program as Administrator.....
1. Go to Control Panel/Programs and determine if Adobe Premiere Elements 12 is listed there, then uninstall it the usual way - right click Adobe Premiere Elements 12 and click on the pop up Uninstall and follow the dialogs.
2. Do a ccleaner run through to get rid of any leftovers from incomplete uninstalls and reinstalls.
If any problems with this phase, I will go over the details (with screenshots) with you.
3. Then install Premiere Elements 12 with the antivirus and firewall(s) disabled.
Can you find the controls area for the antivirus so that you can disable "Real Time Protection"?
Please review the above and determine how much you follow of the plan and are OK with.
Great news. Great job.
I did not see your post 4 until after I hit the Add Reply for my post 5.
Thinking positive thoughts for your success.
Dear A.T.R. Thank you so much. I will follow your suggestions. Fingers crossed.