3 Replies Latest reply on Mar 18, 2015 12:34 PM by A.T. Romano

    Online Content download not working

    woodlandss99518128

      HI,

      When we try to download any online content from within Adobe Premiere elements (e.g. scores, titles etc) , it sits at '0B or 0B' and does not download.

       

      This has happened since installing the latest update.

       

      I am wondering if there is any way to get this to work again?  Is there a way to download all of the content from a webapage and import into Premiere Elements?

       

      We are using a Win 8 Laptop, with IE and Chrome installed, but IE set as default.  Security settings are at their default.  We are a school, so are behind a firewall and filter, but this didn't stop things before,and we have added extensions  for adobe.com etc to this (but can't seem to find any IP addresses/addresses of the download server so we can whitelist these just in case).

       

      Any ideas what we can do?

      Many thanks

       

      TIm

        • 1. Re: Online Content download not working
          A.T. Romano Level 7

          Tim

           

          The Content download is only from within the program/project. What is the speed of your Internet connection?

           

          Please define what you mean by before when you wrote

          We are a school, so are behind a firewall and filter, but this didn't stop things before,and we have added extensions  for adobe.com etc to this

           

          Based on the information supplied, it is likely that your issue relates

          a. administrative privileges

          b. antivirus, firewall(s), and whatever security features your school network has

           

          Less likely is the browser, but try running from another browser Chrome or (if possible) Firefox.

           

          ATR

          • 2. Re: Online Content download not working
            woodlandss99518128 Level 1

            Thanks ATR.

             

            We are running elements 'as administrator' and also in compatibility  mode (Win 7)- but we have tried running both in compatibility mode and not.   Our internet connection is around 100mb/s.

             

            We have also tried it with Chrome  and Firefox set to the default browser, also to no success.

             

            Our school (like most) filters internet traffic and runs through a proxy to enable it to do so.  This generally works ok with services like this, but occasionally can cause issues.   I am able to white list addresses and IP's to get around this, but need to know where elements is trying to get the on-line content from.    There is no way to bypass the proxy completely and still get onto the internet.  

             

            It is a shame there is no way to download the content outside of elements- as this would probably work.    If I were to take the laptop home (therefore avoiding any filtering issues), is there an easy way to download all of the downladable content at once from within elements, rather than having to manually drag each element to the timeline and wait for each to download?

             

            It does seem strange that this has been blocked/happened after the update to elements a few weeks ago- it was downloading ok before then.

             

            Not quite sure what else to do?

             

            Thanks again for your help,

             

            Tim

            • 3. Re: Online Content download not working
              A.T. Romano Level 7

              Tim

               

              Thanks for the reply.

               

              If the core of the issue goes to your school's network security and you can take the computer outside the school network into your home network with security you can disable and with administrator privileges, that has high prospects of being the solution.

               

              You would need to go to each of the categories with the thumbnails with the blue bands. Then right click one of them, select Download All instead of Download Now and wait for automatic completion for the content under that particular category. You would do the same for the other categories needing the content download reflected by the blue banded thumbnails.

               

              It can be time consuming but it might be a solution in your situation.

               

              One way or the other we gain ....if this works, then the school security is pointed to; if this does not work, then other factors need to be identified.

               

              But, please clarify

              It does seem strange that this has been blocked/happened after the update to elements a few weeks ago- it was downloading ok before then.

              Are you there referring to the school based content download within the program (assumed 12 or 13). If so, consider a uninstall reinstall to get you back to 12 or 13 non updated - do the content down - then decide whether or not to update the version.

               

              ATR

               

              ATR Premiere Elements Troubleshooting: PE11: No Content Disc - Content Downloads from Adobe