3 Replies Latest reply on Apr 12, 2015 9:14 AM by connorw99635401

    After Effects CS6 Crashes Upon Opening

    connorw99635401

      Here is the problem:

       

      I have After Effects CS6, and it and other creative suite programs have been working just fine, until recently. This just started a few days ago after every time I open After Effects to start a project it immediately closes and I receive this screen. I don't even make it to a project panel.

      After Effects Crash Window 001.PNG

      under the view problem details it reads:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AfterFX.exe

        Application Version: 11.0.0.378

        Application Timestamp: 4f6d63ab

        Fault Module Name: ole32.dll

        Fault Module Version: 6.1.7601.17514

        Fault Module Timestamp: 4ce7c92c

        Exception Code: c0000005

        Exception Offset: 000000000001022a

        OS Version: 6.1.7601.2.1.0.768.3

        Locale ID: 1033

        Additional Information 1: ea97

        Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725

        Additional Information 3: dd88

        Additional Information 4: dd88d2dea5f801ce78614a15e5184439

       

       

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      I have tried to "check online for a solution and close the program" but not results come of it.

       

      Potential source of problem : I was uploading a Camera Raw sequence into AE when it decided to stop responding. Upon trying everything to revive the program I had to force quit. Since then the program has been acting funky on me.I was able to open AE successfully twice by right clicking the AE icon in my bar then selecting a specific project from the pop up menu.

       

      But since then, this quick fix no longer works I have uninstalled the program once, then re-installed the program, upon which it worked for 2 days, then stopped working and here I am. My exact steps when trying to open the program are 1. turn the computer on 2. click on the AE icon in my taskbar 3.Error screen

       

      Here are my system specs:

      I have done all of the recent updates available

       

      System Specs 001.PNG

       

      If there is anymore information I need to provide please let me know. There is no other third-party hardware or related items on this computer.

       

      thanks in advance

        • 1. Re: After Effects CS6 Crashes Upon Opening
          Todd_Kopriva Level 8

          Start by installing the most recent update for After Effects CS6. You are four big bug-fix updates behind.

           

          http://adobe.ly/DVA_updates

          • 2. Re: After Effects CS6 Crashes Upon Opening
            Mylenium Most Valuable Participant

            OLE32.DLL often gets updated with MS Office updates and since recently there have been several, there's a good chance it got screwed. Updating AE may help, but if it doesn't, you may need to uninstall the respective Windows Updates. Also of course check the usual AE culprits - clean out the caches, trash the prefs.

             

            Mylenium

            • 3. Re: After Effects CS6 Crashes Upon Opening
              connorw99635401 Level 1

              So I updated After Effects, It all seemed to be working just fine. And then a day ago it started doing the same thing. I have updated everything for the computer and on AE. Any idea how to fix it? If it is the caches, trash, etc.. how do I deal with this problem?

               

              New problem signature reads as follows:

              Problem signature:

                Problem Event Name: APPCRASH

                Application Name: AfterFX.exe

                Application Version: 11.0.4.2

                Application Timestamp: 52886341

                Fault Module Name: ole32.dll

                Fault Module Version: 6.1.7601.17514

                Fault Module Timestamp: 4ce7c92c

                Exception Code: c0000005

                Exception Offset: 000000000001022a

                OS Version: 6.1.7601.2.1.0.768.3

                Locale ID: 1033

                Additional Information 1: ea97

                Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725

                Additional Information 3: dd88

                Additional Information 4: dd88d2dea5f801ce78614a15e5184439