The No Disc error is a known issue with Premiere Elements 13/13.1. The Adobe solution is to delete or disable the OldFilm.AEX file.
What computer operating system...assuming
In Windows 7, 8, or 8.1 64 bit
Local Disk C
Adobe Premiere Elements 13
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming it to OldFilm.AEXOLD.
Please let us know if that worked for you.
After multiple chats with support, and a support resource remote connecting to my PC, still unable to fix. Tired of waiting to get this fixed. Pursuing a refund.
Thanks for the update. Sorry the news was not better.
Please excuse the question, but are you sure that the OldFilm.AEX file has been deleted or disabled from your computer?
I asked this as a double check since, in 99.9999% of the Premiere Elements 13/13.1 cases of No Disc, that has been the fix for the problem.
Did the Adobe people who you contacted acknowledge that or did they claim to know nothing about that? I ask since that fix was pointed to by
Adobe's PRE_help in this Adobe Premiere Elements Forum.
Whatever your video editing choice, best wishes.
As your time permits, please let us know if any further developments if the matter resolves in other than a return/refund.
The person did not seem to be aware of the suggested fix. When they remote accessed my computer, I showed him. I had previously tried the suggested fix. Then, they tried it. Did not work. Unfortunate, as v13 likely had some cool new features.
I did not want the 30 day window for a refund to lapse, so I requested a refund, which they are processing. When I get more time, I will repurchase and try again.
Thanks for the reply with further information on your situation.
If you do revisit Premiere Elements (any version), please evaluate the tryout before purchase to assure the compatibility of the version with your computer operating system and your project goals.
Please do not hesitate to ask questions and to ask for clarification. We are glad for the opportunity to be of assistance.