We need to know what version Adobe Camera Raw you have. In Photoshop > System Infor, we will need the exact version of Photoshop, not CS6, but 13.0.1 for example.
Then tell us how you are transferring pictures from your camera. Nikon Capture software, or are you placing your SD card in a reader and copying them to a folder in your Desktop.
The version is 12.0 x 64 And I am using a card reader to copy them to a folder in Bridge, like I normally do with my D700 files. I have tried everything but I cannot download the 6.7 version of camera raw which I think is what I need. I would love some help. Thank you.
Actually, the camera raw version is 188.8.131.52 The other was for the Photoshop CS5 version
No problem, got you covered.
First off the Help > Updated command is outdated, won't run properly and won't be fixed.
So you will have to manually download and install.
First: CS5 is up to version 12.0.4 and you want to get that. Adobe - Photoshop : For Windows : Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5
Then Adobe Camera Raw 6.7 Adobe - Photoshop : For Windows : Camera Raw 6.7 Update
If you have a Mac, I'll get you to those downloads
I appreciate your help Gene, however my photoshop and camera raw are still not updated. I downloaded the updates twice and restarted my computer, however they are still not updated. Anything else I can try? I am so frustrated right now. My computer is not even a year old and it is a mac book pro. I would think that there should be no problems with this. Maybe an older computer but not this one. I'd appreciate any help you can give me. Thank you.
Go over these instructions carefully. Have everything ready. It's a way to remove anything blocking the updates.
First, check Users and Groups in your Mac Preferences and be sure you are listed as an Admin.
Download a fresh Photoshop CS5 Mac Installer here: Download CS5 products
Have your serial number ready. Let's go for a clean uninstall/reinstall.
Inside your CS5 folder is the Uninstaller. Run that and checkmark "Remove Preferences."
Download and run the CS Cleaner. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then open Disk Utility, Verify your volume, and Repair Permissions.
Install Photoshop using the downloaded installer, enter your serial number and activate if asked.
Repair permissions to be sure with Disk Utility.
Reapply those Mac Updates and see if they work.
All of this sounds scary. Hopefully I don't lose my CS5. But before I can do anything, I do not have my serial number. I spent all day yesterday trying to figure that one out. I downloaded CS5 from Adobe and I have no idea what the serial number is. I know my user name and password but that brought me to my account. There was no serial number listed there. : (
I cannot find my serial number. I've tried all day yesterday. I have my username and password but it takes me to my account and there is no serial number. I purchased CS5 online so I have no way of knowing. Any ideas? Also, this sounds scary to me. I won't lose my CS5 will I?
It should be listed here: Adobe ID
If not, see If there is a "Registration" option in the Help menu. It may place the serial number there when you register.
Don't attempt it if you do not have your serial. You should have the serial number in your Adobe email if you ordered from the Adobe Store online..
If you cannot upgrade ACR, you will have to convert your Raws to Dng format using the free Dng converter.
Here's how to use it. Camera Raw: How to use Adobe DNG Converter - YouTube
When you manually downloaded the file is should be in your downloads folder.
It may still be a .DMG file, if so double click to extract the Camera raw plugin. (ACR)
On the Mac the path to the correct folder is Hard Drive\Library\Application Support\Adobe\Plug-ins\CS5\File Formats
Place the new Camera Raw plugin there and remove the old plugin. You do NOT want more than 1 version in this folder or it might not work.
Just noticed you have a D800. This will NOT work in CS5 with a plugin.
You need to download the DNG Converter to convert you D800 NEFs to DNGs that can be opened in Photoshop.
DNG Converter is a separate application that you need to open and run to convert your files.
It is NOT a plugin.
When you open DNG Converter, select the FOLDER containing your raw files,
Do not attempt to open the folder to select individual files, it doesn't work that way.
Select the FOLDER and then convert to DNGs that can then be opened in your older version of ACR via either Bridge or Photoshop
The D800 is supported in Camera Raw 6.7, which IS compatible with Photoshop CS5. The compatibility list published by Adobe indicates 6.7/7.1. So it's possible that the 6.7 support is only preliminary. The DNG converter is a good alternative if it's needed.
6.7 and 7.1 came out at the same time IIRC.
Thank you. I will try this. Do you know if the D810 or D750 have the same problem? One of my cameras has died after many years of use and I am looking into a new one.
All new cameras are automatically unsupported until Adobe supports them. It's the nature of the beast.
The D810 was first supported in ACR 8.6.
The D750 was first supported in ACR 8.7.
Both updates are available for CS6 and CC.
Will they not work with CS5?
Just skimmed the thread. You're on CS5, which doesn't accept the new updates.
You can work with D800 files because you can update to ACR 6.7.1, which you can download free from Adobe.
The other cameras require the versions listed above, which requires CS6 or later.
However, you can still use Adobe's free DNG Converter to create DNG copies of your raw files. Version 8.8 just came out today.
If your CS5 copy can't be salvaged, you can always buy Lightroom 5 for a lot less money than CC.
Thank you Yammer. One last thing. How much is CS6 going for?
It depends where you live. I'd look online for deals.
I'd stick with CS5, unless you've got plenty of spare cash.
I don't. lol Especially since I need a new camera. I always need a back up for my business so that is a must. Funny how people think photographers have it so easy now because they don't have to buy film! lol
I can't believe I'm writing to you again! Sorry. I finally downloaded the dng converter after much frustration because my computer was blocking it, and then tried to import raw files from my Nikon D800 in and convert them to dng. However when I opened them in camera raw they looked so off. The color was off and my usual process in camera raw was not working the way it has been forever. I usually change my calibration setting to portraiture when I am working with portraits and it now makes the photo a horrible red. Does converting raw files to dng change them? It definitely has changed my camera raw settings . There aren't even as many choices in the calibration setting. Thanks.
Well, if $10 monthly is not too much, I can recommend the Photography Plan. Latest Photoshop and Lightroom and you can directly read your raws.
CS6, while permanent is getting no more updates and some features of ACR does not work in it. You would be doing yourself a favor especially if your business depends on it.
I finally downloaded the dng converter after much frustration because my computer was blocking it, and then tried to import raw files from my Nikon D800 in and convert them to dng. However when I opened them in camera raw they looked so off. The color was off and my usual process in camera raw was not working the way it has been forever. I usually change my calibration setting to portraiture when I am working with portraits and it now makes the photo a horrible red. Does converting raw files to dng change them? It definitely has changed my camera raw settings . There aren't even as many choices in the calibration setting. Thanks.
You don't need DNG Converter to open D800 files with CS5.
You just need to update Camera Raw to version 6.7.1.
Camera Profile settings are different from one camera to the next, but they often use the same names. Adobe Standard for the D800 will be different from Adobe Standard for the D750, although they will attempt to produce the same result. So Camera Portrait for your old camera will try to replicate the look of the 'Portrait' Picture Control with a different file to the one for the D800. Some are more accurate than others.
What's important is that you set the Camera Raw defaults to what you're happy with for each camera to get a good starting point. This means adjusting things like Exposure, Vibrance, Sharpening Detail and Camera Profile to taste, and then saving as new Camera Raw defaults for that camera (you can set defaults to be specific for each camera serial number).
If you're trying to accurately recreate the manufacturer's Picture Controls then don't. This is not why people shoot Raw. You might as well shoot JPEG if that's all you want.
Yammer, I was already told on this forum that my D800 will not work in CS5 with a plug in. So will it or won't it? I've tried so many times to download the camera raw update and have failed every time. I am so confused.
As far as the profiles go, I guess I wasn't thinking that they would change when using a different camera. But the portrait mode is the only mode I ever use and the rest is all manual so I am not trying to recreate the manufacturer's picture controls! I just happen to like the subtle tone that the portrait was giving to my photos in the D700. They are awful in the D800. I do always shoot in raw and have been for the past 13 or more years and have absolutely no interest in shooting jpeg. If I did, I guess there wouldn't be a problem because I would be shooting in jpeg with my D800. SO that is not what I want.
Christine, I already said it would work in replies 17 and 25, and gave you the download link in reply 22.
Look here if you don't believe me:
The only thing potentially stopping you from getting it to work is your method of downloading files from the camera/card: don't use an old version of Nikon Transfer. I use Adobe Photodownloader, but you can use Nikon's Transfer software if you make sure it's up to date (don't ask how/where from, I don't use it). I think if you use the very latest version of View/CaptureNX then Nikon Transfer is updated too.
PS. I use a D800.
Someone in this forum did say that the D800 was not able to work with CS5. Line11. I have tried over a dozen times and I cannot update my camera raw to 6.7. For now, I am so frustrated that I downloaded a free trial of CC. It was an easy transfer of files from my D800. I would rather not have to pay every month for something that you're saying I don't need but I just don't know where else to turn. I wish there was phone support.
i gave you the download link for the 6.7.1 update. If you can't install it, is there anyone you can ask?
Everytime I download it and try to open it I get adobe patchinstaller and when I try to open that it says it cannot be opened because the identity of the developer cannot be confirmed. Do you know what patch installer is?
Sounds like a Gatekeeper block. To bypass this, right click on the installer, choose Open from the menu. You will get the same warning, but now you will have the open or run button.
Turn off your anti-virus or some sort of security app?