3 Replies Latest reply on Mar 24, 2015 7:31 AM by ken.lank

    error 1603 when installing Presenter 10 32-bit

    ken.lank

      Hi there ... I've packaged up Presetnter 10 32-bit using the Creative Cloud Packager, however upon attempting an install it is failing with an error 1603 which seems to be related to a custom action in the MSI.

       

      CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

      MSI (s) (98:8C) [12:26:51:858]: User policy value 'DisableRollback' is 0

      MSI (s) (98:8C) [12:26:51:858]: Machine policy value 'DisableRollback' is 0

      Action ended 12:26:51: InstallFinalize. Return value 3.

       

      Thanks,

      Ken

        • 2. Re: error 1603 when installing Presenter 10 32-bit
          RajeevAdobe Adobe Employee

          Please make sure that you are following the correct process while creating a package or deploying a package.

           

          ****************************************************************************************** ****************************************************************************************** ****************************************************************************************** ***********************************************************************

          Instructions for creating Presenter 10 package for 32-bit OS and 32-bit PowerPoint or for 64-bit OS and 64-bit PowerPoint:

           

          1. Please launch CCP and Click “Creative Cloud for Enterprise”.
          2. Sign in using your Adobe ID and click Next.
          3. Now, click on “Create Package”.
          4. Select “Serial Number License”.
          5. For 32-bit OS and 32-bit MS Office, select “32-bit package”. For 64-bit OS and 64-bit MS Office, select “64-bit package”.
          6. Click Next and enter the serial number for Adobe Presenter 10.
          7. Now, select Adobe Presenter 10 from the list and create Build.
          8. Adobe Presenter 10 package is created and you would see “Builds” and “Exception” folder.
          9. Deploy the contents of build and exception folder just like you do for other CC products.

           

          Instructions for creating Presenter 10 package for 64-bit OS and 32-bit PowerPoint:

          1. Please download Adobe Presenter 10 from Adobe.com or from your Adobe Licensing Website (LWS) account and extract the .7z file to a folder by double-clicking the .exe file.
          2. Once done, please launch CCP and Click “Creative Cloud for Enterprise”.
          3. Sign in using your Adobe ID and click Next.
          4. Now, click on “Create Package”.
          5. Select “Serial Number License”.
          6. For 64-bit OS and 32-bit MS Office, select “64-bit package”.
          7. Click Next and enter the serial number for Adobe Presenter 10.
          8. Now, click on “Offline Media” option at the bottom of the window and navigate to the installer for Presenter 10 extracted in step 1. You may have to select the 32-bit folder inside the extracted setup folder and then build package.
          9. Adobe Presenter 10 package is created and you would see “Builds” and “Exception” folder.
          10. Deploy the contents of build and exception folder just like you do for other CC products.

           

           

          Deployment Instructions:

           

          On your  machine you have to open Command Prompt, Right click on it and select Run as administrator. In Command Prompt you have to go to the exact path where Presenter package folder is placed and go inside build folder.

           

          Once you are in build folder location in Command Prompt then type the command :-    msiexec.exe /i name of the package.msi /quiet and press enter.

           

          After then please open Task manager , In process tab you will see msiexec processes are running and It will install/deploy the Presenter 10 Package silently on your machine.


          ****************************************************************************************** ****************************************************************************************** ****************************************************************************************** ***********************************************************************

          1. I would suggest you to please remove Adobe Presenter and its older components completely . Delete the left over files and folders manually for Presenter.
          2. Disable the Firewall and Start up items.
          3. Reboot the machine and follow the steps mentioned above to create a package and deploy it .
          4. If you still face any issue then please send me a installation logs as private message .


          Regards,

          Rajeev.


          • 3. Re: error 1603 when installing Presenter 10 32-bit
            ken.lank Level 1

            Thank you for this link, while it provides all the info, the answer below does it all in this thread, so I marked that one as correct in case the link you provided is ever unavailable.  The screenshots in your answer make it easier for people to follow.  Thank you for your response.