17 Replies Latest reply on Mar 19, 2015 3:12 PM by Bob Somrak

    Lightroom 5.2 will no longer open

    drinkmoresake

      A few days ago my Lightroom 5.2 stopped working.  When I click on the icon it starts to open, displays the name of the catalog and even some of the data (I can see the task bar on the left side which displays the number of photos in the catalog) but it never fully launches.  I do not get any error message but when I try to close the program I get the standard Windows error message of "Adobe Photoshop Lightroom 64-bit is not responding".  If I click on the "show problem details button" I get the following details:

       

      Description:

        A problem caused this program to stop interacting with Windows.

       

      Problem signature:

        Problem Event Name:    AppHangXProcB1

        Application Name:    lightroom.exe

        Application Version:    5.2.0.10

        Application Timestamp:    52288c50

        Hang Signature:    40d8

        Hang Type:    64

        Waiting on Application Name:    svchost.exe:{69b37063-2bb6-43b5-a109-60e69a77840f}

        Waiting on Application Version:    0.0.0.0

        OS Version:    6.1.7601.2.1.0.256.4

        Locale ID:    1033

        Additional Hang Signature 1:    40d821ead8b199cd18adda85e0bea8cd

        Additional Hang Signature 2:    24c3

        Additional Hang Signature 3:    24c31c456d2f01870917c262f758c8d7

        Additional Hang Signature 4:    40d8

        Additional Hang Signature 5:    40d821ead8b199cd18adda85e0bea8cd

        Additional Hang Signature 6:    24c3

        Additional Hang Signature 7:    24c31c456d2f01870917c262f758c8d7

       

      I have tried uninstalling and then reinstalling the software but it did not fix the issue.  Also, the same problem happens even if I try to open a catalog directly (as opposed to just clicking on the Lightroom desktop icon).

      Any ideas / suggestions would be greatly appreciated!