4 Replies Latest reply on Mar 20, 2015 3:08 AM by andys75622553

    Flash Installer stalls after downloading. Blank black screen on installer.

    jom54051086

      When I Cntrl Alt Del to close the non functioning installer an "installation helper" pops up, then they both close. I am trying to go from 16.0.0.305 to 17 on a Windows 7 laptop running the latest Firefox. I have Silverlight plug-in enabled. I have not deleted the 16 version. Tried from two different downloaders but I get the black screen at the same point each time.