After a 15 minute wait on my computer trying to get Photoshop support, I was asked to leave my
phone number and a representative would get back to me. When they called later in the day, the representative
wanted to access my computer. He had me type into a logmein123 address (I had never heard of this before).
The minute I pressed enter, a major warning from my cable company came on my screen warning me
that there were major security threats to my computer. The representative told me to hold on, I closed the screen
down, and then he had me go to join in to access my laptop and was able to fix my problem.
Is it normal protocol to use logmein123?
I have no idea whether support uses this. Only Adobe Support can say. But I do suspect that you are posting in the wrong forum. This forum is for the Adobe RoboHelp software product and it seems you are having issues with PhotoShop. That being said, I see no merit in moving the thread to the PhotoShop forum as it's really more of a general support question and not one related to PhotoShop, per se. I'm unsure exactly where such questions should actually be posted. I'll ask in another support forum and see where this thread should go.