Since ATR has stepped in and taken over, I have edited my post to delete the text I wrote. The detail of her post makes anything I provide useless.
Good luck contacting Adobe directly. With ATR weighing in, she should be able to take care of you.
Since you have posted in the Adobe Premiere Elements Forum, I am assuming that your concerns revolve around Premiere Elements.
The frequency of the Adobe presence in this forum is undefined. And, the Chat opportunities for technical support (even for the current version) are limited. As you found, they point you to Ask the Community which is us user to user.
There are some active Chat Panel for certain topics. If any apply to you
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Membership, Account, Payment
Payments, Invoices, Orders
Although "Contact Customer Care" is shown for different categories above, they do not represent the same URL. So Return/Refund "Contact Customer Care" should take you to Return/Refund Chat Panel, and Activation "Contact Customer Care" should take you to that Activation Chat Panel.
For technical matters, we would be glad for the opportunity to be of assistance user to user after you present the details of your Premiere Elements technical issue.