Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or maybe by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Please try to sign out of the Creative cloud desktop application and then sign back in.
Also, please make sure your CC apps are closed before you sign back in.