Make sure that Captivate 7 is up to date, you can check updates by going into Help > Updates.
Could you tell me which Operating System is it ?
If it is Windows OS, could you Launch Captivate with Run as Administrator Option, and then try recording ?
I am having the same issues. No matter if I change my monitor resolution or change the recording mode, location of the red box or monitor, it is always recording extra space to the left and below my "red box". Running win 8.1 and Captivate 7 64 bit. Please advise! There are no updates available and I've found no true fixes on the boards.
ARe you by any chance capturing screens using dual monitors?
Yes and I had to de-tune resolution to 1280, single monitor and full screen it recorded ok. Is there any way to allow dual monitors or at least get it to record one at 1280 while retaining my higher res workspace on the 2nd monitor? very frustrating work around..
I do this all the time, but it sounds like you're trying to record full screen on the second monitor. I find THAT's usually not going to work well.
I usually achieve my screen captures by setting the capture size exactly in pixels and careful placement of the content INSIDE that red capture rectangle.
I'm having this same issue. When I record a software simulation, Cap 7 does not record what's in the frame. It moves the object down and to the right. I am NOT using dual monitors and so wonder what I might try to resolve this issue. Thanks.