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Kutra, I encountered the same issue with IE7. There's specific information on the "pounding sand" (e.g., #) problem at http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm that may be helpful to you.
Basically, there are two solutions he notes:
If your developers amend each call so that the first call has one query mark added and the next call has two query marks, then it will work correctly.
After that calls need to alternate so it would continue as below
My thanks to Werner Hutter for telling us about adding query marks to the call and Tony Harris for simplifying the method.
Add target="_new" to give something like
See Tommy Simmons topic for information on this method.
We call our help system internally within the application, and our developer fixed the issue, "I had to go with the alternating "?#" and "??#" because the other way (title="_new") only works from within HTML (has to be in an HREF statement). But, I implemented the other way and it seems to have fixed the problem. So it looks like it is RoboHelp's fault -- I would just feel a little better about it if I knew exactly WHY this worked -- but I guess as long as it works I won't worry about it."
I haven't yet tested this thoroughly with an RH6 compiled WebHelp, but it worked with RH5.02.
By all means try the query mark instead of the hash but i believe the hash is working for others. I notice you are trying it on your hard disk. Have you tried it on the server where the help will be deployed?
Thanks. I will give it a shot.