31 Replies Latest reply on Mar 25, 2015 5:33 PM by kglad

    "Adobe Flash CS5 has stopped working" error anytime i do anything - HELP PLZ!

    raiyneofgailin

      Hi there,

       

      I have used Macromedia Flash MX for many, many moons. Finally, when I got Windows 7, I was VERY excited to get updated on MX and move to Adobe Flash Professional CS5. However, i have never once been able to use this program, as it crashes pretty much every time i try to do anything. However, since my upgrade, i've noticed a lot more crashing in MX as well (i still have it installed on my old HD and have been using it to build videos rather than CS5 since it crashes less frequently). Now, i'm at my wit's end. I get the above error message when i do pretty much anything, but most recently it's EVERY time i try to select all unused files from the library. The error message i get in MX is "Flash 6.0 r25 has stopped working," but it's the same exact problem in the problem signature as CS5's:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Flash.exe

        Application Version:    11.0.0.485

        Application Timestamp:    4badda9d

        Fault Module Name:    Flash.exe

        Fault Module Version:    11.0.0.485

        Fault Module Timestamp:    4badda9d

        Exception Code:    c0000005

        Exception Offset:    005c0478

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    1033

        Additional Information 1:    0a9e

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

       

      If i try to select "Check online for a solution," in MX it just kills out of the program, but in CS5 it gives me a second error before killing out:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Flash.exe

        Application Version:    11.0.0.485

        Application Timestamp:    4badda9d

        Fault Module Name:    ntdll.dll

        Fault Module Version:    6.1.7601.18247

        Fault Module Timestamp:    521ea8e7

        Exception Code:    c0150010

        Exception Offset:    0008482b

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    1033

        Additional Information 1:    2865

        Additional Information 2:    2865b1bb537c4d5e61b79207bc968f0a

        Additional Information 3:    2116

        Additional Information 4:    2116da8c99f9527466231198673244ae

       

      PLEASE tell me there's a way to fix this. I've tried everything I can think of and have to get this video done in the next few days!!!! I would love to be able to start using CS5 and ditch the ancient MX on my slaved drive, but I can't get CS5 to work!

       

      Thanks.