What computer operating system is involved? And, what are its resources?
Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
1. Does the problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running the program with QuickTime (latest version installed) and as administrator?
3. Are you using a pen and tablet device instead of mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
Assuming the your computer is Windows 7, 8, or 8.1 64 bit
1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which the Adobe
Premiere Element Prefs file exists.
Local Disk C
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete and, if necessary, delete the whole
13.0 Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled
in order to see the complete path cited.
Any questions or need clarification, please ask.
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool