3 Replies Latest reply on Mar 23, 2015 12:13 PM by A.T. Romano

    problem nach update bei premiere elements 12

    alexanderm31304463

      nach dem sich das programm geupdatet hat kann ich mein laufendes projekt nichtmehr starten.

      es heisst in der fehlermeldung das dies nicht mit der aktuellen version kompatibel ist.

      wie kann ich es dennoch wieder starten da ich seit 3 monaten an diesem video projekt sitze.

      vielen dank für die hilfe

        • 1. Re: problem nach update bei premiere elements 12
          A.T. Romano Level 7

          alexanderm

           

          On what computer operating system is your Premiere Elements 12 running on?

           

          Did the problem start when you updated from 12 to 12.1 or did the problem start when up

          moved from an earlier version to 12? What computer operating system involved before and after?

           

          In your present situation, can you open a new project? Is the problem only with opening the project

          that you have been working with?

           

          We will be watching for your reply in order to decide on a troubleshooting strategy.

           

          Thank you.

           

          ATR

          • 2. Re: problem nach update bei premiere elements 12
            alexanderm31304463 Level 1

            ystem ist Windows 8.1

            Problem kam erst vom Update 12 zu 12.1

             

            Mein Video war ein Jahresprojekt! Kurz vor dem Ende geht gar nichts mehr!

             

            Kann ich zurück zur Alten Version geht dann mein Videoprojekt oder was kann ich tuen?! Das ist sehr wichtig. Danke.

            • 3. Re: problem nach update bei premiere elements 12
              A.T. Romano Level 7

              alexamderm

               

              Thanks for the reply.

               

              First are you sure that you did not move, delete, or rename any files and folders that were imported into the project before you

              saved closed it. In other words, all you did was to update 12 to 12.1 using an opened project's Help Menu/Update? If that is correct...

               

              1. Close the program.

              2. Go

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              12.0

              and in the 12.0 Folder is the Adobe Premiere Elements Prefs file which you delete. If that does not work, then you delete the whole

              12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Options Show Hidden Files, Folders,

              and Drives active so that you can see the complete path mentioned.

               

              More later.

               

              ATR