When you say you just purchased Formscentral exactly what do you mean? Formscentral has not been sold as a stand alone product in a while due to the decision to close the service. If you got Formscentral as part of a Acrobat subscription then you need to know that that part of the subscription will go away partially in June and fully in July. If you have indeed managed to purchase Formscentral standalone recently can you please give me the information about your purchase such as the date of purchase and link to the site from which you purchased. Refunds are available to customers who are not able to use the service though their contract period.
Here is a copy of my purchase. It is for Adobe FormCentral Plus. Is that something different than FormsCentral?