15 Replies Latest reply on Mar 25, 2015 11:29 AM by Brent Sloan

    Flash Player on Yosemite 10.10.2 Won't Install

    Brent Sloan

      I have been attempting to install Flash Player on my new mac mini with Yosemite 10.10.2 installed. It will not install and gives me this error message.

       

      Install Adobe Flash Player can not be opened because of a problem.

       

      Check with the developer to make sure Install Adobe Flash Player works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X

       

      Anyone have any fixes to this?

        • 1. Re: Flash Player on Yosemite 10.10.2 Won't Install
          m_vargas Adobe Employee

          Hi,

           

          Please post a screenshot (The specified item was not found.) of the dialog window.

           

          --

          Maria


          (edited wrong post, reposting original content)

          • 3. Re: Flash Player on Yosemite 10.10.2 Won't Install
            m_vargas Adobe Employee

            Thank you.

             

            I'm not familiar with this error.  What's the file name of the installer you downloaded?

             

            --

            Maria

            • 4. Re: Flash Player on Yosemite 10.10.2 Won't Install
              Brent Sloan Level 1

              I've actually tried 3..

               

              AdobeFlashPlayerInstaller_16_itrosxd_aaa_aih.dmg

              AdobeFlashPlayerInstaller_17_itrosxd_aaa_aih.dmg

              and

              install_flash_player_osx.dmg

              • 5. Re: Flash Player on Yosemite 10.10.2 Won't Install
                Brent Sloan Level 1

                Hi maria. Were you able to find anything out on this for me?

                 

                Thanks,

                Brent

                • 6. Re: Flash Player on Yosemite 10.10.2 Won't Install
                  chris.campbell Adobe Employee

                  Hi Brent,

                  Could you click the "report" button and then copy/paste the entire crash log that will be displayed?

                   

                  Thanks,

                  Chris

                  • 7. Re: Flash Player on Yosemite 10.10.2 Won't Install
                    ubaldopompeu Level 1

                    I had the same problem, but when I disabled my antivirus avast, I could install

                    • 8. Re: Flash Player on Yosemite 10.10.2 Won't Install
                      Brent Sloan Level 1

                      Hi Chris. here is the error report. Thanks!

                       

                      Process:               Install Adobe Flash Player [310]

                      Path:                  /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

                      Identifier:            com.solidstatenetworks.host

                      Version:               ???

                      Code Type:             X86 (Native)

                      Parent Process:        ??? [1]

                      Responsible:           Install Adobe Flash Player [310]

                      User ID:               501

                       

                      Date/Time:             2015-03-25 13:44:13.469 -0400

                      OS Version:            Mac OS X 10.10.2 (14C1514)

                      Report Version:        11

                      Anonymous UUID:        241DF6D2-6C92-26D5-F180-39276D7585B2

                      • 9. Re: Flash Player on Yosemite 10.10.2 Won't Install
                        Brent Sloan Level 1

                        Time Awake Since Boot: 640 seconds

                         

                        Crashed Thread:        0

                         

                        Exception Type:        EXC_BREAKPOINT (SIGTRAP)

                        Exception Codes:       0x0000000000000002, 0x0000000000000000

                         

                        Application Specific Information:

                        dyld: launch, loading dependent libraries

                         

                        Dyld Error Message:

                          Library not loaded: /usr/lib/libcups.2.dylib

                          Referenced from: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore

                          Reason: no suitable image found.  Did find:

                        /usr/lib/libcups.2.dylib: mach-o, but wrong architecture

                        /usr/lib/libcups.2.dylib: mach-o, but wrong architecture

                        • 10. Re: Flash Player on Yosemite 10.10.2 Won't Install
                          Brent Sloan Level 1

                          Binary Images:

                             0xba000 -   0x137ff3  com.apple.framework.IOKit (2.0.2 - 1050.10.8) <60574F96-1CD6-34B8-A862-EA977FD058BF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

                            0x16b000 -   0x1eafff  com.apple.SystemConfiguration (1.14 - 1.14) <21296E7B-11A3-35C0-BDC7-838392DE8298> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

                            0x9bf000 -   0xc3bff7  com.apple.security (7.0 - 57031.10.10) <3EF32688-A176-33DD-BA59-25F37D6C08DA> /System/Library/Frameworks/Security.framework/Versions/A/Security

                            0xd66000 -  0x1118ff7  com.apple.CoreFoundation (6.9 - 1152) <93C32AF9-FD62-3DBD-85F7-35727E6CAA55> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

                          0x242e000 -  0x278dffb  com.apple.Foundation (6.9 - 1152.14) <F74F139D-8789-3B60-ADF6-AB6F39444AC4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

                          0x2939000 -  0x2b282ef  libobjc.A.dylib (647) <7648C174-3098-3B26-AD20-490DBFFD5D4C> /usr/lib/libobjc.A.dylib

                          0x2b4c000 -  0x2b4dfff  libSystem.B.dylib (1213) <BFFB2AB8-29F6-3779-B358-EE1F46520FC8> /usr/lib/libSystem.B.dylib

                          0x2b53000 -  0x2b5fff7  libkxld.dylib (2782.10.72) <FF699F52-D950-3DAD-A37B-834EBF0D0FFD> /usr/lib/system/libkxld.dylib

                          0x2b64000 -  0x2b67fff  libdyld.dylib (353.2.1) <3E28E996-50B8-388B-8885-7299FBC978B1> /usr/lib/system/libdyld.dylib

                          0x2b6d000 -  0x2b6dfff  liblaunch.dylib (559.10.3) <DF6BB29C-8F20-3E04-81FF-19FFBC82BD46> /usr/lib/system/liblaunch.dylib

                          0x2b74000 -  0x2c09fff  libsystem_c.dylib (1044.10.1) <584F66B1-ABBA-354C-8118-1DA5386A065E> /usr/lib/system/libsystem_c.dylib

                          0x2c31000 -  0x2c33fff  libsystem_configuration.dylib (699.1.5) <76B9BA28-179E-34FA-B10B-E625022A29CB> /usr/lib/system/libsystem_configuration.dylib

                          0x2c39000 -  0x2c4afff  libsystem_coretls.dylib (35.10.1) <602048AB-2CF0-3083-9D84-5DF19B95EEE1> /usr/lib/system/libsystem_coretls.dylib

                          0x2c59000 -  0x2c78fff  libsystem_kernel.dylib (2782.10.72) <C88D4054-EF6D-31F9-A9DC-B74160B91C26> /usr/lib/system/libsystem_kernel.dylib

                          0x2c8d000 -  0x2ccaff7  libsystem_network.dylib (411.1) <EB71DD61-9515-3F6C-817E-25AF7F108CB8> /usr/lib/system/libsystem_network.dylib

                          0x2cee000 -  0x2cf6fff  libsystem_pthread.dylib (105.10.1) <4A229519-29A1-3ABF-8CEF-43BCE4ACDA06> /usr/lib/system/libsystem_pthread.dylib

                          0x2d00000 -  0x2d02ff7  libsystem_sandbox.dylib (358.1.1) <6031346B-57B0-36FB-911B-D355E1F98A9A> /usr/lib/system/libsystem_sandbox.dylib

                          0x2d08000 -  0x2d2effb  libxpc.dylib (559.10.3) <6C4CEB0F-0044-3B62-A286-5693C3FD239E> /usr/lib/system/libxpc.dylib

                          0x2d46000 -  0x2f3cfff  libicucore.A.dylib (531.31) <430BD572-4521-3C85-B815-56514F9E2BBF> /usr/lib/libicucore.A.dylib

                          0x3047000 -  0x304bffb  com.apple.IOSurface (97.0.1 - 97.0.1) <AE872EA9-0D22-32CF-91AB-DD7C056EB01E> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

                          0x3053000 -  0x3053fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <C2367B5B-AE20-3084-A864-104743BE478E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

                          0x3056000 -  0x344cff3  com.apple.CoreGraphics (1.600.0 - 775.16) <5F7BDB0B-5324-3B7A-BC6B-E7A01A880D94> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

                          0x34e7000 -  0x35fdff7  com.apple.CoreText (352.0 - 454.3) <6448E389-AB2E-34EF-AE07-FE364ECC98E5> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

                          0x3685000 -  0x37c9fff  com.apple.ImageIO.framework (3.3.0 - 1232) <3C219D4C-9B88-3A4A-A266-AEA6C6495676> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

                          0x38ad000 -  0x3927fff  com.apple.ApplicationServices.ATS (360 - 375) <4052B5D1-5F16-315A-A03B-14F0A112FC18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

                          0x3950000 -  0x39a4fff  com.apple.HIServices (1.22 - 520.12) <8950B516-7DFD-3154-B34F-067809086832> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

                          0x39d6000 -  0x39e3ff7  com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) <EB79D0BE-75B8-3570-9D91-AE07E42611BD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis

                          0x39f5000 -  0x3a0affb  com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <E8AF5A36-89A1-38CC-9905-D74A692D0898> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

                          0x3a19000 -  0x3c1dff3  com.apple.CFNetwork (720.2.4 - 720.2.4) <2BDDB692-8973-3B53-A53C-71D42BDBABBF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

                          0x3d4a000 -  0x4048ff7  com.apple.CoreServices.CarbonCore (1108.2 - 1108.2) <D3DD9764-A787-3B6B-9DAD-55CEED944DCF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

                          • 11. Re: Flash Player on Yosemite 10.10.2 Won't Install
                            Brent Sloan Level 1

                            It won't let me insert the entire crash report on here.

                            • 12. Re: Flash Player on Yosemite 10.10.2 Won't Install
                              m_vargas Adobe Employee

                              Hi Brent,


                              You can provide the entire crash report by uploading it using the instructions here, The specified item was not found..

                               

                              --

                              Maria

                              • 13. Re: Flash Player on Yosemite 10.10.2 Won't Install
                                chris.campbell Adobe Employee

                                Could you try verifying both the permissions and disk (and then repair if required) to see if that helps?

                                 

                                Repair disk permissions to speed up your Mac - CNET

                                • 14. Re: Flash Player on Yosemite 10.10.2 Won't Install
                                  Brent Sloan Level 1

                                  I tried that yesterday.

                                  • 15. Re: Flash Player on Yosemite 10.10.2 Won't Install
                                    Brent Sloan Level 1

                                    And, the only other program that was installed on that machine was firefox. It is used for a web based information kiosk.