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you are a victim of Airplane help
Simply change your settings to view the local help
Tools - Options - General tab
Select the Use Offline help option.
Sounds like you need to go into the Tool | Options menu item and select the "Use Offline Help" option. It is unset by default which attempts to access the help via the web.
Oops! Sorry Craig. Didn't see you there.
Brilliant - thanks guys!