Error during download Creative Cloud

[maximeg73172082]

Hi,

I can't download and install the Creative Cloud.

I receive each 5 minutes following error:

The server is not responding currently, please try after some time. (Error code: 207)

I have this error since yesterday and I have still this error.

Also tested on more than 1 computer. (Windows 7 en 8.1)

DLM.log:

...

03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | The windows error code is - 12002

03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | Failed to send the request to server to get the response - 12002

03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | the download job (0) failed to execute. The job state is STOPPED_STATE

03/24/15 10:07:40:253 | [INFO] |  |  |  |  |  |  | 12084 | Retry count overshoot for http_timeout_error - 13

03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | The windows error code is - 12002

03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | Failed to send the request to server to get the response - 12002

03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | the download job (1) failed to execute. The job state is STOPPED_STATE

03/24/15 10:07:59:742 | [ERROR] |  |  |  |  |  |  | 9984 | The windows error code is - 12002

03/24/15 10:07:59:742 | [ERROR] |  |  |  |  |  |  | 9984 | Failed to send the request to server to get the response - 12002

LBS.log:

...

03/24/15 10:03:37:309 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6860 | HTTP Request Status code 200.

03/24/15 10:03:37:309 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | The http request returned HTTP_Status:0 HttpCommunicator error:0

03/24/15 10:07:59:846 | [INFO] |  | ACC | LBS | ETS |  |  | 15492 | Event Guid generated is: '81c6e84f-d697-4850-9bc1-ff0465caea10'

03/24/15 10:07:59:846 | [INFO] |  | ACC | LBS | ETS |  |  | 9552 | Event with guid '81c6e84f-d697-4850-9bc1-ff0465caea10' is being sent

03/24/15 10:07:59:858 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | GetIEProxyInfo - No default proxy present on the user machine

03/24/15 10:07:59:858 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

03/24/15 10:08:00:323 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9060 | HTTP Request Status code 200.

03/24/15 10:08:00:323 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | The http request returned HTTP_Status:0 HttpCommunicator error:0

[Mylenium]

Well, obviously there is something specific to your network configuration... Check this as a start:

Sign in, activation, or connection errors | CS5.5 and later

Mylenium

[maximeg73172082]

Hi,

I also tested this on a external network and it doesn't work (modem -> router -> pc AND everything allowed in router).

Everything works but on https://activate.adobe.com/test  I receive access denied. (Also on another network)

[Jeff A Wright]

Maximeg73172082 are you able to run success Ping and Traceroute reports on the addresses identified in the DLM.log?

[maximeg73172082]

Yes

[Jeff A Wright]

Maximeg73172082 if you were successful then there is something else in the local network topology which is causing the failures.  I would recommend reviewing proxy servers and any hardware and software firewalls settings to determine the cause of the failure.