5 Replies Latest reply on Mar 24, 2015 9:35 AM by Szalam

    After effects 13.2 update corrupt all adobe products

    jasony71903900

      After my software updated I can no longer open any adobe cc product. I have uninstalled, deleted temp files, preference files, and run cc cleaner. I have disabled all firewalls and still cannot get it to open. I hangs at mediacore the turns black. I have let it sit for 24 hours and never got a warning message. I also updated nvidia drivers the same day. The only thing I haven't tried that I know to do is revert display drivers back. Please any help would be great.

       

      Windows Event:

      The program AfterFX.exe version 13.2.0.49 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 244c

      Start Time: 01d0663e2c20ad9d

      Termination Time: 41

      Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AfterFX.exe

      Report Id: 797025e9-d231-11e4-82fd-3085a99a74d1

      Faulting package full name:

      Faulting package-relative application ID: