1 Reply Latest reply on Mar 24, 2015 8:50 AM by John T Smith

    How do you cancel your creative cloud subscription?!

    mb80353394
    mb80353394 Mar 24, 2015 8:32 AM

      I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage.  I'm not given an option to cancel or delete my account.

       

      I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).

       

      I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?