3 Replies Latest reply on Mar 25, 2015 12:52 PM by mnx2

    Is the PDF add-on in RH11 preventing me from downloading Acrobat Pro XI?

    mnx2

      My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.