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I'm having the same issue; does anyone have an idea of why this might be occurring or how to fix it?
just FYI, we never solved this, and we just had to give up on using the TOC in flashpaper. Adobe support claimed they could not repeat the issue, even when we sent them our problematic files... but the customer support tech who we worked with was not using the same setup (diff versions of Word and Adobe) that we had, and it seemed that there was no way (or inclination) for them to try and actually replicate the problem. sorry for the bad news. best of luck.
We solved our issue. In our case we have Word 2007, but our client is still on Word 2003 so our Word document was originally created in Word 2007 and then converted by Word 2007 into the Word 2003 format. It appears that we were having these problems because we were running Flashpaper on the coverted Word document. A document converted this way is internally different than a document created by the Word 2003 application.
To fix the problem we downloaded the Word 2003 application, created a new Word 2003 document, copy and pasted the contents of the converted Word document into the document created on Word 2003, and then ran Flashpaper on the new Word 2003 document. Problem solved.