Hi Jive, I am having the same problem. I called Adobe Support and was transferred 3 times after answering the same questions with each representative. This was after having to be on hold for more than an hour to get to the Slide and Ink representative. The call center is not stateside which doesn't bother me but no one appears to have an answer to this problem. This amazes me since Adobe charged a premium for this pen. I got a case number and was told that it would take 24-48 hours for the escalation team to get the message that the pen needs replacing. Then it would take another 5-8 business days to get a replacement pen. I brag about Adobe's products all the time and am an avid user but I regret buying the pen and think Adobe has a serious customer support problem around something that was touted as ground breaking. Maybe you will have better luck.