1 Reply Latest reply on Mar 25, 2015 10:42 PM by Dominic Michael

    activation server error

    michelle753125

      I try to authorise my computer but after I enter in my adobe ID and password I get error message

      Activation Server Error

      Code: E_ACT_CERTIFICATE_SYNTAX

       

      How to I fix this please

        • 1. Re: activation server error
          Dominic Michael Adobe Employee

          Please try the below steps (read the note section before clearing the registry):


          Mac:

          1. Deauthorize ADE. To do so, navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to trash.
          2. Authorize ADE again.


          Windows:

          1. Click Start > Run.
          2. Type regedit and then press Enter. The Registry Editor opens.
          3. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          4. Right-click the Adept key and click Delete.
          5. In the Confirm Key Delete dialog box, click OK. ADE is deauthorized now.
          6. Authorize ADE again.

           

          Note:

          Deleting the registry will deactivate all ADE authorization credentials on this computer. You will then be able to open eBooks on this computer only if you know your authorization credentials. Also you will not be able to open books that are fulfilled using anonymous accounts (authorized computers without an ID).