I created a help system and generated WebHelp for the client.
Now that they have it on their site, they're having issues with
different operating systems and browsers. This is probably
something basic that I should have learned about long ago, and I
suppose in the future I should confirm this kind of end-user
information up front. But I've created many help systems and have
never been told of any such problems. Here's what the client wrote:
"There are environments for which the Help System search
option does not operate successfully. We’ve all had
difficulties making it work, but most acutely with the Mac
platforms using either Safari or Netscape (which accounts for a
large proportion of our user base). The same is true in my
environment until I allow IE to accept “active code.
Basically, it comes up with no search-text box(es), and only shows
a list of the searchable entries, much like a “super
index” list through which one may scroll. On my IE system, at
least it warned me that I wasn't seeing everything because I wasn't
allowing the use of "active" files. "
If anyone is able to shed any light on this for me I would be
The only "solution" I found was through the use of another
piece of software called "chm2web" (
What I had to do was generate a CHM file in RoboHelp, then run the
CHM file through the new software which produced webhelp that did
not have the issues I was asking about.