1 Reply Latest reply on Mar 25, 2015 7:03 AM by A.T. Romano

    Premier Elements 13

    cabdg420

      downloaded I click the save when making changes to a video in my Premiere Elements 13 that I just button before I close the program then when I try and close a little box pops up asking if I want to save my project so I'll click yes then try and close again and the box appears again. Then when you finally say no don't save all the work you've done is lost.

        • 1. Re: Premier Elements 13
          A.T. Romano Level 7

          cabdg

           

          On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Update?

          If not, please do so.

           

          Assuming that you are using Windows 7, 8, or 8.1 64 bit and that you are not overlooking any steps in the save close of a project, then delete

          the Adobe Premiere Elements Prefs file found in the path

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          13.0

          and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. And, if necessary, delete the whole 13.0 Folder in which the Adobe

          Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see

          the complete path cited.

           

          For future reference if necessary

          Adobe Premiere Elements Help | Saving and backing up projects

           

          Please review and consider, and then we will decide what next. If none of the above targets you problem, please give more details.

           

          Thank you.

           

          ATR