How can I get Premiere Elements 13 to work? All it does is loop saying the same thing over and over ... "log in" ... (I have no idea why I need to log in to use the program. I never had to log in to use "11". After I finish logging in, it takes me to the program. When I click on the program to start; it says to log in again ... over and over for days. Adobe support has been no help at all!!! I was on the phone with them 3 times and I've had chats with them and was on hold for 4 hours and nothing got done and they terminated the chat!!! STILL, nothing has been done other than they got my money for nothing.
What computer operating system is involved in the Premiere Elements 11 and 13 issues? Same computer or different ones? Are you installing from purchased download installation files or from purchased installation disc? Does Premiere Elements 11 work completely on this computer whereas 13 will not?
Let us go through the typical drill so as to take nothing for granted.
1. Does the problem exist with or without the antivirus and firewall(s) disabled? Are you working with an individual home computer or in a
school or company network?
2. Are you running the program as Administrator and is there any "domain" account involved?
3. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
Let us start by ruling in or out any of the above, and then we can decide what next.
Any questions or need clarification, please do not hesitate to ask.