1 Reply Latest reply on Mar 25, 2015 11:06 AM by A.T. Romano

    no se puede validar este numero de serie para premiere elements 13, que se debe hacer ???

    v$17

      compre por descarga digital premiere elements 13 cuando lo estoy instalando me pide el numero de serie lo coloco y me dice no se puede validar este numero de serie para premiere elements 13, que se debe hacer ???

        • 1. Re: no se puede validar este numero de serie para premiere elements 13, que se debe hacer ???
          A.T. Romano Level 7

          v$17

           

          What computer operating system for your Premiere Elements 13?

           

          Are you sure that you have the serial number and not a redemption code or product code?

           

          Are you doing the download and install with the antivirus and firewall(s) disabled?

           

          If the above has not led to the solution, then you need to contact Adobe. Here we are user to user. We are not Adobe.

           

          Please click on the following link to reach Adobe Chat

          Contact Customer Care

          Premiere Elements

          Adobe ID, Signing In

          Adobe ID, Sign In, Account Help

          Chat Panel

          If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

           

          Please let us know if you are OK with the above information.

           

          Thank you.

           

          ATR