3 Replies Latest reply on Mar 26, 2015 12:22 PM by A.T. Romano

    Why does Premiere Elements 10 crash when I select transitions.

    MPI2000

      Any time I try to select the transition tool the program crashes. Everything else seems to work just fine. I'm working in windows 7.

        • 1. Re: Why does Premiere Elements 10 crash when I select transitions.
          A.T. Romano Level 7

          MPI

           

          I am assuming that your question is about applying video and audio transitions in Premiere Elements 10.

          Please clarify what you mean by "transition tool".

          Edit Header

          Transitions

          Video Transitions

          What are you considering as the "transition tool"...clicking on one of those 3 or double clicking the transition

          to bring up transition adjustment area (duration, alignment, etc)?

           

          On what computer operating system is your Premiere Elements running?

           

          Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

           

          Is problem with audio as well as video transitions? Are you working with trimmed or untrimmed clips?

          Does the problem involve all the transitions or just certain ones.

           

          http://atr935.blogspot.com/2013/06/pe-video-transitions-part-2-how-they.html

           

          Please review and consider and then we can decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: Why does Premiere Elements 10 crash when I select transitions.
            MPI2000 Level 1

            ATR,

             

            I'm referring to Video Transitions. Under the Edit tab is Transitions along with four other selections.  When ever I click Transitions the program freezes forcing me to close and re-open it. As a result, I'm not able to see nor use any of the Transitions.

             

            Please advise,

             

            MPI

            • 3. Re: Why does Premiere Elements 10 crash when I select transitions.
              A.T. Romano Level 7

              MP!

               

              Thanks for the reply. From your description, it would appear that all you have to do is click on the Transition Tab and the program freezes/crashes.

              Transitions.jpg

              You do not even have to select a transition.

               

              If your video card/graphics card driver version is up to date according to the web site of the manufacturer of the card, the card is not NVIDIA GeForce, and the problem is present in all projects, then

               

              1. Delete the Adobe Premiere Elements Prefs file

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              10.0

              and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder in which

              the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that

              you can see the complete path cited.

               

              2. If "1" does not resolve the problem, then go for

              Uninstall the usual Control Panel way

              free ccleaner run through (regular and registry parts)

              CCleaner - PC Optimization and Cleaning - Free Download

              Reinstall with antivirus and firewall(s) disabled.

               

              Any questions or need clarification on the above, please let us know.

               

              Thank you.

               

              ATR