33 Replies Latest reply on Nov 19, 2016 9:56 AM by swstander

    Unable to open Canon 7D CR2 raw files in Photoshop CS6

    Bespoke Gems

      Hi Folks,

       

      I have been trying to open Canon 7D CR2 raw files in Photoshop CS6 (Extended) (Windows 8.1) but I'm always getting the error "Could not complete your request because the file format module cannot parse your file".

       

      I installed the Camera Raw plugin ver 8.8.0.397 today. Did this initially by downloading and running the CameraRaw_8_8.zip available here Camera Raw plug-in installer. Still got the error.

       

      Went and did the Check Updates in Photoshop and updated the Camera Raw (and other components) but STILL cannot open the CR2 files.

       

      I can see the thumbnails in Bridge but when I double click to open them in Photoshop, same error.

       

      Cannot seem to get past the "Could not complete your request..." error.

       

      Any ideas?

       

      Cheers,

      Doug...