this is rather frustrating. i've used up my thirty
day trial period for RoboHelp 7, and contacted adobe to request a
two week extension (something that the competitors are more than
willing to do). however, i was told no, no can do. for two little
as a long time robohelp user (since 1996), i then asked to
escalate this request to the product manager, and was told there is
no product manager for RoboHelp 7. are they kidding me????
in the everyday world, it simply cannot be possible to stop
the work for which you get paid to test new software eight hours a
day, 30 days in a row (unless of course you are a tester, which i
am not). two weeks is not long to ask for an extension, but to be
told flat out no? i then asked for an escalation to a customer
service manager, but was told there were none available (again, are
they kidding me????).
this bureaucratic red tape and lack of service is enough to
make me switch to the folks at flare (who are eager to answer
questions, extend trials, and chomping at the bit to recruit
robohelp folks) or author-it (who are equally as happy to help me).
The trial has always been limited but since Adobe came on the
scene, the limitations are fewer. There is no limit to the number
of topics and no scrambling of text as you will get with Flare. Not
sure about AuthorIt. I believe you cannot use anything you trial
after the trial. You'll need to check this.
In fact the ONLY limitation is the 30 day trial. It is
intended as a trial and that should not take a full thirty days.
The limitation is made clear before you start. Of course there is a
product manager but he cannot deal with issues like this in an
organisation the size of Adobe.