4 Replies Latest reply on Mar 26, 2015 4:52 PM by A.T. Romano

    3rd time trying to install trial premiere elements 13 with faiures due to error code 21 payload erros 6 of them. Windows 7 with all necessary processor, ram etc


      Bought premiere elements 12 and have spent 3 days 15 hours of frustrated time trying to load it. It fails at "installing shared technologies" every time.

      Done all that is suggested in adobe fixes to no avail.


      So I said i'll try version 13 trial to see if I get anywwhere. It fails right off the bat with 6 error code 21 Payload errors

      This is being tried with no startup items and no virus or firewall..


      What is going on??


      Premiere elements 9 was uninstalled and then re-installed (without issue) after version 13 failure


      Help please??