5 Replies Latest reply on Apr 13, 2015 4:07 AM by Captiv8r

    script issue... whutils.js

    toscar182

      I have a problem with the visualization on the help files, that does not allow me to properly display the html file created.When I launch the HTML file generated with RH11, A message box appears, which indicates an error in the script WHUTILS.JS (the automation server can't create object ) for the instruction

       

      xmlDoc = new ActiveXObject("Microsoft.XMLDOM");

       

      I'm using a component of Visual Studio 2013 (based on Internet Explorer) to display the help in my program.

      If i log-in in Windows with another user account (both users are administrators ) this issue doesn't occur.

       

       

      I have already checked the most common cause of this error in to the security option of IE11:the settings are correctly configured and they are the same for both users, so how i can do to make it works correctly? Do you have any suggestion for me?

        • 1. Re: script issue... whutils.js
          Willam van Weelden Adobe Community Professional & MVP

          Does this error only occur in IE11 or also in other browsers? Where is the help located? On a local disk, intranet, internet?

           

          What is your output? Probably WebHelp, but better safe than sorry.

          • 2. Re: script issue... whutils.js
            toscar182 Level 1

            The help is located on local disk...the error appear when the help is displayed with the Web Browser of visual studio 2013 (using directly the IE browser ther's no problem) ... the strange thing is that changing user on the same PC, the error window is not displayed (both administrators).

            I also tried to use other PC with the same configuration (operating system and browser)... but the problem does not exist.

            Yes my output is WebHelp Pro.

            • 3. Re: script issue... whutils.js
              Willam van Weelden Adobe Community Professional & MVP

              Is the browser of VS the same as Internet Explorer? I guess not since the behaviour is different. Does the issue also occur when the help is placed on a server?

               

              Just for good measure: You are using WebHelp Pro. That means that you're also using the additional RoboHelp Server, right?

              • 4. Re: script issue... whutils.js
                toscar182 Level 1

                Willam van Weelden ha scritto:

                 

                Is the browser of VS the same as Internet Explorer? I guess not since the behaviour is different. Does the issue also occur when the help is placed on a server?

                 

                Just for good measure: You are using WebHelp Pro. That means that you're also using the additional RoboHelp Server, right?

                yes ,the browser of VS it's the same of IE, normally i don't  use any server for publication because the help files will be placed on a local folder ... even trying to compile the project with Web Help the result it's the same.

                • 5. Re: script issue... whutils.js
                  Captiv8r Adobe Community Professional & MVP

                  Thomas, if no server is involved, you need to use a different output type. WebHelp Pro is a special output that is designed to work with one of Adobe's other products known as "RoboHelp Server". You acquire this product separately and have your IT folks install it. Then you generate WebHelp Pro and publish that output to the RoboHelp Server.

                   

                  All too often help authors will see this output type and gravitate immediately to it, thinking it somehow MUST be the "ultimate" type of ouptut with all manner of bells and whistles that the other outputs just don't offer. And sadly that's just not the case.

                   

                  Basic WebHelp or possibly one of the HTML5 variants would be a better choice for you.

                   

                  Cheers... Rick