Programme d'installation de creative cloud qui ne se complète pas

[menue_fretin]

Bonjour;

j'ai installé en décembre dernier Creative cloud sur mon macbook (OS 10.6.8); par mégarde, j'ai du désinstaller ce creative cloud; j'essaie depuis de le réinstaller sans succès (je précise que j'ai acheté une licence); j'ai eu beau désinstaller tous les produits creative cloud de mon poste, appliquer le creative clood cleaner; le programme d'installation de Creative cloud ne se complète jamais (reste bloqué à la toute fin de son installation).

je ne sais plus quoi faire..

merci

[Jeff A Wright]

Menue fretin did you utilize the uninstallers located in the Applications/Utilities/Adobe Installers folder prior to running the CC Cleaner Tool?  If so then I would recommended utilizing the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application.  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

[menue_fretin]

yes i did that.

and i do not receive an error message ; just the installation don't complete itself, with the blue bar which remains uncompleted... thank you

[sam_am]

menue fretin

Creative Cloud desktop Application may not work on MAC OS 10.6.8, it seems like it require

• Mac OS X v10.7, v10.8, v10.9 or v10.10

Refer System requirements | Creative Cloud

You may  need to use Adobe Application Manager Instead

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You

[Jeff A Wright]

Menue fretin were you able to locate and remove the OOBE folder successfully?

Sam.am is correct that you will not be presented with the Creative Cloud Desktop application interface but instead you will be running the Adobe Application Manager instead.  I would strongly recommend upgrading to Mac OS 10.7 or later to fully utilize the benefits of your membership.