1 Reply Latest reply on Mar 26, 2015 12:00 PM by A.T. Romano

    deactivate

    waynee42301619


      How to deactivate a crashed computer when Adobe refuses to do so by phone.

        • 1. Re: deactivate
          A.T. Romano Level 7

          waynee

           

          What version of Premiere Elements and on what computer operating system?

           

          By phone?

           

          Please use Adobe Chat....click on link

          Contact Customer Care

          Premiere Elements

          Adobe ID, Signing In

          Adobe ID, Sign In, Account Help

          Chat Panel

           

          If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

           

          The support for Premiere Elements even the current version is limited to certain matters. But, for activated serial numbers

          trapped on crash computer, the above Chat Panel should be able to correct the situation for current and past versions.

           

          Please let us know the outcome?

           

          ATR