I'm trying to cutomize topics in the online help system
included in the Microsoft CRM product (thus, tailoring the online
help to match the customizations my organization has made to our
copy of the product). Is there any way I can accomplish this in
RoboHelp? I mean, I can import all of the individual HTML files,
but I lose the TOC and any sort of structure to the overall help
system (possibly XML files?). Plus, the files look a bit funny in
the WYSIWYG, not sure why.
Maybe it's simple, and I'm missing something. Maybe it's not
possible... Not sure. If I could just pull the whole thing into
RoboHelp, make my changes, add new topics, and re-generate, I would
be so stoked!
Hi, and welcome to the forums!
While I am not familar with the MS CRM app, the help appears
to be a proprietary uncompiled format (not a .chm) You're right, it
uses XML for the TOC. I did locate a link that might be helpful.
Microsoft CRM Help: Customizing Online Help
It suggests using any HTML editor for creating/editing
topics, so it would appear you could do this in RoboHelp. However,
the Table of Contents follows a proprietary XML format provided by
MS. So, as I see it, you could probably maintain your content with
a RoboHelp Projects, but would need to manually edit the XML
provided by MS for the TOC. (It appears to be a fairly simple
copy/paste operation and they provide examples).
As for the topics "looking funny in the WYSIWYG editor", I
notice MS has quite a bit of documentation on styles. Quoting from
the MS docs, "The style for a topic page is controlled by the
Help.css, msnuxa.css, and psie17.css style sheets and the Help.js
and msnpanehelp_script.js JScript files; therefore, links to these
files need to be in each topic file. The locations you specify in
the links depend on where you store your new Help pages." You could
probably import these files into your RoboHelp "Baggage" virtual
folder and link to them in the true code of your topics (a find and
replace tool might be useful if you are doing a lot of topics.)
That said, you'll need to set up a little test project
following the MS docs to see if this works for you.
Hope this helps, and report what you find.
Certified Adobe RoboHelp, Adobe Captivate and Adobe Connect