It sounds like there might be a networking issue. Seems unlikely this is caused by installing a trial version of Adobe software.
- Do you have multiple devices on your network? Could it be that two devices have the same IP address?
- Can you reset the IP-addresses on your devices?
- Also if there are other devices on your network, do they have internet access?
yes, there is another device, an iPad. It connects to the web without any problem. The only change I made was installing the Adobe software as well as updating Java and the Flash player. This is why I figure that there must be an error with the new software.
Thanks for responding!
I won't say it's impossible that the Adobe software is involved, but only because I'm not one of the engineers. It also seems less likely since the problem occurred a day AFTER you installed the software, not immediately.
I suspect you picked up some malware. Do you have a good malware scanner (I use Malwarebytes)?
A couple of things you can try. First, run System Restore and go back to before you installed the trials (since you've already uninstalled them I don't think this is going to have a negative impact on their use -- you already killed them). The other thing I would do is restart normally, then run MSConfig and make a note of the name of any entry in the Startup section that you cannot identify as belonging to a legitimate program, then restart in Safe Mode again so you can google them.
Hello P Spier,
I installed the software and afterwards shut the pc down. So the problems might have started earlier, without me realising.
One strange thing was that I had trouble shutting the pc down after installing, it said that there were programs running. I still went ahead.
I will try checking MSConfig and see if anything turns up.